Problem Solving
Engaging Viprotel in your Problem Solving brings a fresh pair of eyes with an independent thought process to an existing or new business issue. It may just be that you are simply looking for short term additional resource to supplement your existing team to overcome some short term challenges.
Many problems manifest themselves in different ways. Viprotel will work with your business to produce an initial problem statement, ascertain severity of impact of the problem on the business and describe the symptoms as they are perceived. Preliminary interviews with key stakeholders will be held, followed, as necessary, with a range of interviews with other affected personnel, such internal end users and (with a client's consent) with its customers and suppliers, as appropriate. Relevant documentation and processes will be reviewed to supplement overall findings.
Often a problem can be perceived in one way, but the real root cause can often be different from that believed to be causing the problem. Viprotel will endeavour to identify the true root cause(s) and will engage on "deep dives" with client employees in intensive interactive workshops as deemed appropriate.
Once the full picture is obtained, revised problem statements, impacts on business and refined symptoms, complete with believed root causes will be fed back to the key stakeholders and main project sponsor.
The next stage is to propose possible remedies, through used of brainstorm sessions and provide range of options, when required, each being associated with both ease of implementation and likelihood of success.
These remedies will be reviewed and agreed with key stakeholders and then "Fix-it" action plans will be developed, including 30-60-90 day action plans with red-amber-green status flags. Viprotel would expect the client to fully own and drive these plans forward by themselves at this point. Viprotel at that time would provide on-going support, advice and feedback as to progress to key stakeholders and even disengage in the process, if the client is by then happy with the resolution or feels self sufficient to progress internally.
Viprotel is investigating future enhancements to this service, including applying the formalised use of six sigma (6?) techniques. The core of the Six Sigma methodology is a data-driven, systematic approach to problem solving, with a focus on customer impact.
(see http://en.wikipedia.org/wiki/Six_Sigma).
If you wish to discuss how Viprotel's Problem Solving service can tackle your business issues, click here.
